I'd a awful working experience applying American Airlines! My gate was adjusted six times and they had me managing from gate to gate to miss out on my flight! Then was put on An additional flight who’s gate was improved 4 periods following that! The men and women at gate have been awful and didn’t treatment! My flight was delayed due to maintenance problems then I eventually get on airplane and sit in my seat and my arm was scratched by an worker pushing the consume cart!
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Also, you'll find identification needs in the airport since it pertains to domestic airline travel. All prospects age eighteen decades and more mature should existing Formal Picture identification before boarding the aircraft.
I am currently with a flight from JFK to LAX on American Airways (flight 0019) and was EXTREMELY frustrated which i Pretty much skipped the flight on account of extraordinarily Prolonged traces to get as a result of stability. For my eleven:00 struggle, I arrived in the airport at 9:45 — happy to acquire a good amount of time to reach my gate, or so I believed; I barely made it to the flight and I had been the final a person during the doorway without time to get h2o or make use of the restroom.
There exists a middle aged African American woman with a short hair cut and Eyeglasses at your Philadelphia Airport area who refused to present me her comprehensive name After i requested it as a result of her despicable attitude. She at last advised me her title was “D” and hid her identify badge as she stated this. “D” would not have earned a work in customer service and particularly not in the first class sign in place the place I encountered her. As I rushed past the extensive TSA line for the self service ticketing counter with only 40 minutes till my flight departed I was pleased to view there was a free of charge kiosk. I started to retrieve my reservation and midway via this method “D” walked as many as me and mentioned “That is for firstclass passengers only” I seemed up with the display baffled due to the fact there wasn’t any indication or indicator which the kiosks were being first class kiosks and In addition I puzzled how “D” realized I had been or was not top notch and why she would make this sort of an assumption. I replied “Excuse me?” “D” condescendingly mentioned “These kiosks are for top quality passengers only”.
The latest flight from Austin to Ft Myers on which I had asked for wheelchair help didn't offer any jetway help and Definitely very little in Ft Myers from aircraft to baggage claim and NOONE to request.
Hello my name is larneta And that i flew with American Airways for The very first time to try and do a suprise bridal shower for my ally,but when I landed my baggage was not there.they sent my baggage to Wisconsin. Ihad All the things for that suprise bridal shower in Those people baggage.I couldnt discover why they where in Wisconsin And that i didnt care I just desired them for being exactly where I had been without delay.So I needed to cancel anything. All her spouse and children and his friends and family.I had been practically crying while in the airport she didnt even know I had been there I came early only for the suprise.
Or maybe a spot to remain. 7 phone calls later and visits having a rep from AA we finally get a mention of we could possibly get you around the flight for the following working day. BUT now where by are we about to remain or reservation is up and possess presently spent our holiday cash.
I'm quite unsatisfied with your purchaser service!!! I feel it was more cost-effective for yourself to do this to me than to operate the flight that I was at first on, as the flight was not entire.
Just two weeks in the past I'd a flight from albany Big apple to turtle Seaside with end in Charlotte we landed a single hour twenty minutes later we hook up on the terminal I had two hrs lay above I operate from a single conclude to the opposite to my gate the aircraft remains attached but the person reported I needed to head to clients service they convey to me there isnt any rooms nascar is in town had to camp out I the airport till morning she stated they need to have delayed that flight food courts are closed I still had time and energy to get on but she walked away I don’t Feel I'll fly American anymore we nonetheless had time
Ref: Ticket quantities 0012320492735/2736. We had to cancel our flight to Puerto Vallarta from Orlando on Sunday, February seventh as a consequence of ailment. I recognize we are able to use our tickets within the 12 months from date of purchase.
American Airlines has the worst purchaser service of all airlines I have Employed in my sixty three years. My wife’s anniversary earrings had been stolen out of her suitcase on June twenty, 2013 and Shopper service has REFUSED to Speak to us again soon after reporting the thief the working day it happened.
I am quite dissatisfied with here this particular service from American Airways. We experienced planned a trip that we considered would start off by having fun with Excellent service from American.
I are an AA customer for over twenty five decades. Your service happens to be disappointing to state the least. It really is in all parts of service from check in to , tavel to baggage handling.